Complaints Policy
If you have sourced a business, trade or service through our website and found your experience with them to be everything you were expecting and more, you are of course, encouraged to let us know.
Female Friendly(TM) understands that not everyone will find their experiences satisfactory on occasion.
If you have had a negative experience, we here at Female FriendlyTM, are also keen to hear your feedback.
When lodging a complaint to us, we request that you provide as much information as possible. This is for the benefit of all parties involved. All complaints are taken very seriously by the Female Friendly(TM) team, yet all complaints must first be established as genuine. We have developed a simple Complaints Form to assist you, either attached with this document or available on our website.
Useful information for us would be details of the experience, such as:
- Date of the event
- Person at the place of business that you dealt with
- The experience in as much detail as you remember
- Any documents (such as quotes, receipts, their policies) or photos (of damages caused for example)
- Any other information you may feel is relevant. (For example, an advertisement they did not honour)
If you require any assistance on compiling this information, please feel free to contact the team at Female Friendly(TM).
Once a Complaint is Reported to Female Friendly
Once we receive from the customer all the required information to establish the complaint is genuine, we send a letter to the business (attention to the Manager).
It informs the Manager that it is of the highest importance they respond as quickly as possible to this complaint. Female FriendlyTM also will inform them they are to report to us how and when they have handled this complaint.
Female FriendlyTM will also emphasize to the business it is expected that a response on this situation is actioned within a fortnight (from the date of the letter informing them of the complaint). The business will be offered any support or assistance with this from Female FriendlyTM if they require it.
If you wish to be Anonymous
Should you notify us that you wish your complaint to remain anonymous, we will advise the business in question that negative feedback was sent to us by someone who wishes to remain anonymous. Female FriendlyTM will not act further on the information, but will retain record of the complaint.
If you are comfortable with allowing us to pass on your feedback and details to the business, we will do so on your behalf. The business will be given information about you and your experience, and followed up by the team at Female FriendlyTM. If we, at any time, do wish to ask you to reconsider your confidentiality, it will be due to an investigation.
We would appreciate hearing from you, the customer, once you have had a response from the business and if that response to your complaint was satisfactory.
If you have any questions, please contact Elizabeth at elizabeth@femalefriendly.com.au.